100% Satisfaction Guaranteed
No Fix No Charge
No Hourly Charges
Online PC Repair
Copyrightę 2013, Excelencia Solutions. All Rights Reserved
1. Service can be performed only for software issues.
2. We do not provide any assistance for password bypassing or recovery until owner of computer is present on call.as per laws and regulations.
5. Review period is strictly for one week if the customer feels that same problem is still there then we will fix it for free but the customer has to inform us within 10 days by email or phone.Its applicable only for the same problem which the technician fixed already
6. Customer will be solely responsible for maintaining and backing up all data and other materials present in there computer or other devices and storage media.You the customer acknowledge and agree that excelenciasolutions.com have no responsibility or liability under any circumstances at any time for any any loss of software,data,hardware.
For any other queries send an email at firstname.lastname@example.org
3. Payments are only accepted if the customer is over the age of 16 years.
4. Money back is only applicable if the customer contacts us (by email or phone) within one week. It is only applicable for the same problem which we fixed already. And if the technician will not be able to fix the problem even than by using all resources , we will give the money back to the customer after deducting transaction charges within 25 days if the technician declares it unsreolvable.
8. You the customer acknowledge that by Your use of the Services You are authorizing excelenciasolutions.com to access and control Your computer or device (collectively "Device") for the purposes of diagnosis, service and repair.
9. You the customer acknowledge that excelenciasolutions.com have full right to record screen,call or conversation for training ,quality and legal purpose.
10. Excelenciasolutions.com may need to download and/or run software on Your Device to help diagnose and resolve Your technology problem. excelenciasolutions.com uses several types of software: the first type provides Device system information to excelenciasolutions.com which helps Us diagnose and resolve Your technology problem, the second type allows excelenciasolutions.com to remotely control Your Device and modify its settings or software, and the third type generally consists of utilities and other tools to improve Device performance and help resolve Your technology problem.
11.Your use of the Services is only for Your personal and internal business purposes on Your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not allow manufacturers, suppliers or vendors of Your technology, or providers of services relating to such technology, to access or use the Services.
You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the Services ("Content") unless: (1) You use the Content solely for personal, informational and non-commercial purposes; (2) excelenciasolutions.com trademarks and copyright symbol and statement set forth on each page of the Site appears on each downloaded or copied page; and (3) no modifications are made to any Content. The rights granted to You in connection with the Services constitute a license and not a transfer of title. excelenciasolutions.com reserves the right to revoke the authorization to view, download and print the Content available on the Site at any time, and any such use shall be discontinued immediately upon notice from excelenciasolutions.com Except as expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Content from the Services in whole or in part without the prior written permission of excelenciasolutions.com Any rights not expressly granted herein are reserved by excelenciasolutions.com.
12.We reserve the right, for any reason, in Our sole discretion and without notice to You, to modify, terminate, change, suspend or discontinue any and all aspects of the Services, including Content, Software, features and/or hours of availability, and We will not be liable to You or to any third party for doing so.
13. Excelenciasolutions.com use reasonable security measures to deliver the Services, You understand and acknowledge that no data transmission over the Internet cant be guaranteed to be 100% secure and in any event we cannot guarantee that any personal information You submit to Us will be free from unauthorized intrusion.
14.Currently, the Services are only available for residents of the United States , Canada and United kingdom. excelenciasolutions.com may, from time to time, offer promotions to residents of other countries. You agree to comply with all applicable laws and regulations, including without limitation, United States export laws and regulations. You represent and warrant that You are not on the United State's prohibited party list and not located in or a national resident of any country on the United State's prohibited country list.